FAQs

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Still have a question about the gift cards available on this website? Check out our gift card FAQs below and if you still need more information, please contact us on info@giftcardstore.co.uk or +44 (0) 344 381 5065.

Question Categories

Orders
Orders
Payment
Payment
Delivery
Delivery
Restrictions
Restrictions
Bulk purchases
Bulk purchases

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Orders Orders

How much can I purchase a gift card for?

Gift cards are available for purchase for any value between £5 and £200 per card (up to £500 on Spa Choice).

I am having problems ordering a giftcard online. What should I do?

For any assistance completing your order, please contact us on info@giftcardstore.co.uk or call us on +44 (0) 344 381 5065.

Can I cancel an order?

To cancel an order, please contact us on info@giftcardstore.co.uk or call us on +44 (0) 344 381 5065.

I ordered the wrong gift card. What can I do?

You can either cancel the order with our team or return the giftcard within 14 days, provided the giftcard has not been used. You can do this by sending an e-mail to info@giftcardstore.co.uk. With subject: Return Giftcard. The full returns policy for each Choice card is listed on the Choice website for each type of card.

I put the wrong amount on a gift card. What can I do?

You can either cancel the order with our team or return the giftcard within 14 days, provided the giftcard has not been used. You can do this by sending an e-mail to info@giftcardstore.co.uk. With subject: Return Giftcard. The full returns policy for each Choice card is listed on the Choice website for each type of card.

Can I return the gift cards?

You can return the giftcard within 14 days, provided the giftcard has not been used. You can do this by sending an e-mail to info@giftcardstore.co.uk. With subject: Return Giftcard. The full returns policy for each Choice card is listed on the Choice website for each type of card.

Payment Payment

Which methods of payment do you accept?

We accept debit and credit cards from Visa, Mastercard or Maestro. We also accept payments from PayPal. 

My payment is not being accepted. What can I do?

For any assistance, please contact us on info@giftcardstore.co.uk or call us on +44 (0) 344 381 5065.

Can I use another gift card to buy a gift card?

No you cannot use a gift card to make a purchase on this website.

Delivery Delivery

How long will it take for my order to arrive?

Orders placed before 3pm Monday-Friday will be processed the same working day. Orders placed after 3pm Monday-Friday or at weekends will be processed the next working day. Depending on the delivery option chosen, it can take between 1 to 4 working days from the processing day for your order to arrive. See ‘What delivery options do you offer’ for all shipping methods.

My order has not arrived. What should I do?

Please contact us on info@giftcardstore.co.uk or on +44 (0) 344 381 5065 for assistance.

What delivery options do you offer?

We use Royal Mail to deliver your gift cards. We offer 3 types of service with varying delivery timeframes as follows:  Royal Mail First Class - £0.90 - Up to 4 working days;  Royal Mail First Class Signed For - £1.95 - Up to 2 working days; Royal Mail Special Delivery - £6.95 - Next working day.

My order has not been delivered within the specific timeframes. Why not?

During peak periods, you may experience some delays with deliveries.

Restrictions Restrictions

Are there any restrictions on purchasing cards?

The maximum individual gift card value permitted is £500 for Spa Choice and £200 on all other gift cards. A maximum of 10 gift cards can be placed per order, but an order may not exceed £500 in total.

Do the cards have an expiry date?

Yes. Each Choice giftcard is valid for 12 months from the purchase date. After this it will expire.

Bulk purchases Bulk purchases

Can I buy gift cards in bulk?

Yes. A bulk order is defined as a purchase that exceeds the £500 limit or 10 cards limit imposed on the site. If you'd like to place a bulk order, then please contact our fulfillment team via info@giftcardstore.co.uk. Please state the quantity and denominations of the requested giftcards.

How do I place a bulk corporate order?

If you'd like to place a bulk corporate order, then please contact our dedicated corporate team via enquiries@bhnetwork.com or by calling +44 (0)207 419 8191. Please state the quantity and denominations of the requested giftcards.

Do you offer discounts for bulk purchases?

Please contact our corporate team via enquiries@bhnetwork.com. Please state the quantity and denominations of the requested giftcards and they will determine whether a bulk discount is available.