eGift

Where can I use my eGift?

The Terms and Conditions of each eGift will explain where it can be redeemed.

When will my eGift expire?

Each eGift may have different expiry periods. This is outlined in the Term and Conditions of each eGift.

How can I check the balance and validity of my eGift?

You will find the details for checking the eGift balance within the Terms and Conditions of the eGift card.

My eGift has not been activated at purchase / has no value. What should I do?

Please contact us on info@giftcardstore.co.uk or call us on (0)344 381 5065.

Do I need to print my eGift in order to redeem it?

Each eGift may have different redemption requirements. These will be outlined in the Term and Conditions of each eGift.

Orders

How much can I purchase a gift card for?

Each eGift may have different different limits set. These will be outlined in the Term and Conditions of each eGift.

I am having problems ordering a giftcard online. What should I do?

For any assistance completing your order, please contact us on info@giftcardstore.co.uk or call us on (0)344 381 5065.

Can I cancel an order?

To cancel an order, please contact us on info@giftcardstore.co.uk or call us on (0)344 381 5065.

I ordered the wrong gift card. What can I do?

You can either cancel the order with our team or return the giftcard within 14 days, provided the giftcard has not been used. You can do this by sending an e-mail to info@giftcardstore.co.uk. With subject: Return Giftcard. The full returns policy for each card is listed on the website for each type of card.

I put the wrong amount on a gift card. What can I do?

You can either cancel the order with our team or return the giftcard within 14 days, provided the giftcard has not been used. You can do this by sending an e-mail to info@giftcardstore.co.uk. With subject: Return Giftcard. The full returns policy for each card is listed on the website for each type of card.

Can I return the gift cards?

You can return the giftcard within 14 days, provided the giftcard has not been used. You can do this by sending an e-mail to info@giftcardstore.co.uk. With subject: Return Giftcard. The full returns policy for each card is listed on the website for each type of card.

Payment

Which methods of payment do you accept?

We accept debit and credit cards from Visa, Mastercard or American Express. We also accept payments from PayPal.

My payment is not being accepted. What can I do?

For any assistance, please contact us on info@giftcardstore.co.uk or call us on (0)344 381 5065.

Can I use another gift card to buy a gift card?

No you cannot use a gift card to make a purchase on this website.

Delivery

How long will my physical gift card delivery take?

Standard 1st Class Royal Mail - Order before 12pm for next working day delivery (including Saturdays).
Standard 1st Class Royal Mail Signed For - Order before 12pm for next working day delivery (including Saturdays). This method also provides online delivery confirmation.
Royal Mail Special Delivery Guaranteed - Order before 12pm for next working day delivery by 9am (including Saturdays).

How long will my eGift card delivery take?

eGifts are dispatched instantly after purchasing, and should take a few minutes to reach you or your recipient via email. If you are experiencing a delay, please allow up to 24 hours for your eGift to arrive.

Can I send a gift card directly to the recipient?

Yes, you can send physical gift cards and eGifts directly to your recipient.

How does COVID-19 affect delivery times?

We are working to ensure that gift cards are dispatched as quickly as possible, however there may be some unavoidable delays in postage as a result of COVID-19. Please check the Royal Mail website for up-to-date information.

Restrictions

Are there any restrictions on purchasing cards?

The Terms and Conditions of each eGift will explain if there are restrictions on specific cards.

Do the cards have an expiry date?

Yes. The expiry date will be specific to each gift card. Some brand are valid for 12 months from the purchase date, and others for 24 months. Please refer to the Terms and Conditions of the gift card brand to confirm the expiry duration.

Can I use my gift card in combination with other discounts or promotions?

This will depend upon the brand of your gift card. Some brands will allow the use of their gift cards within promotions, others will not. Please check the Terms and Conditions of the gift card brand.

Can't you find what you are looking for?

If the answer isn't in our FAQs, get in touch via the contact us page.

Use our contact form