Restaurant Choice: Frequently Asked Questions

BALANCE AND VALIDITY

How can I check the balance on my Restaurant Choice gift card?

You can check your balance by calling +44 (0) 121 260 2849.

How long is my Restaurant Choice gift card valid for?

Your gift card is valid for 12 months from the date of purchase. Please note that the date of purchase can be different from the date you have received the gift card.

USING YOUR GIFT CARD

Where to spend and on what

Where can I spend my Restaurant Choice gift card?

Restaurant Choice gift cards can be spent in a selection of popular dining chains across the UK, such as Pizza Hut Restaurants, Nando’s, Pizza Express, Yo!Sushi, CafĂ© Rouge, Ask Italian, Zizzi and The Real Greek. Please note that this list is subject to change.

Can I spend my gift card in restaurants that are not shown on the website?

No. Restaurant Choice gift card can only be spent in restaurants that are shown on the website. If a restaurant of one of the participating chains is not on the website, please contact us with the name and location of the restaurant.

What can I spend my gift card on?

Your Restaurant Choice gift card can be spent on all food and all drinks including soft drinks, alcohol, set menus and a la carte menus in participating restaurants.

Can I use my gift card to pay online for takeout meals?

No, you can only use your Restaurant Choice gift card to pay for the bill in the restaurant.

Can I use my gift card to pay for tips?

No, you cannot use your Restaurant Choice gift card to pay for tips.

Can my gift card be used in combination with other promotions or discounts?

No. The Restaurant Choice gift card cannot be used in conjunction with any promotions or discounts.

Paying with your Restaurant Choice Gift Card

How do I use my gift card for payment?

When paying the bill, present the gift card to the restaurant staff and let them know what amount you wish to pay for with your gift card. You can choose to either pay the full amount of the bill with your gift card (if the balance is sufficient),or split the payment between your gift card and another payment method.

Staff must process Restaurant Choice gift cards just like a credit card.

Do I need to spend my gift card at once?

No. You can use your gift card multiple times, until the balance reaches £0 or your gift card expires. If the payment amount is less than the gift card amount, the remaining balance will stay on your gift card until it expires.

Issues with payment

My gift card did not work in the restaurant, what can I do?

There a number of reasons your gift card may be declined:

  • There are insufficient funds on your card to cover the total amount of the bill.  Please check the balance on your card and if required, request staff to process a transaction for only the amount on the gift card and then process a second transaction for the balance for which you will need to pay via another form of tender eg cash or credit card.
  • Your gift card has expired.  You will need to pay via another form of tender eg cash or credit card.
  • Staff are not processing the Restaurant Choice gift card correctly.  Restaurant Choice gift cards should be processed like a credit card.
  • Some Restaurant Choice gift cards have 2 magnetic stripes on the back, staff may be using the incorrect one.  The thicker magnetic stripe is the one that should be used.
  • You are not using the Restaurant Choice gift card at a participating retailer.

If your gift card still does not work, please contact us with the restaurant details, details of your visit and gift card number for assistance.

The restaurant would not accept my gift card, what should I do?

All restaurants presented on our website here accept Restaurant Choice gift cards as method of payment. If one of these restaurants refused to accept your gift card, please contact us with your card details, and the name and location of the restaurant so we can assist.

If the restaurant where you tried to spend your gift card is not listed on our website, they do not participate in the Restaurant Choice gift card program.

The restaurant charged too much on my gift card, what can I do?

If you believe you have been incorrectly charged, in the first instance you will need to raise this directly with the restaurant.
If you are not able to resolve this directly with the restaurant please contact us and provide your card number and all of the relevant details.  We will also need a copy of the transaction receipt for investigation. 

Returns & refunds

Can I return my Restaurant Choice gift card to the store?

If you bought a Restaurant Choice gift card in store the return policy of that store is applicable.

What is your return policy?

Please click here to see the return policy in relation to online orders.

Expired cards

My gift card has expired, what can I do?

Once your gift card has expired it can no longer be used.

Within 3 months of card expiry, you may be entitled to a replacement gift card loaded with 50% of the remaining balance of your original Restaurant Choice gift card as at the date of expiry.  Please contact us to see if you are eligible.

Invalid cards

How can I activate my gift card?

Restaurant Choice gift cards are activated at the time of purchase.  No action is required by the purchaser to activate the gift card.

My gift card has not been activated, what can I do?

  • If the gift card was bought in store, please go back to the store with your gift card and sales receipt to have it activated. Without a receipt, the store cannot activate your card.
  • If your gift card was bought online, please contact us with your card number and order number and we will assist in activating your card.
  • If you have received your card through a reward or benefit scheme, please contact us with your card number and order number so we can assist you.
  • If you do not know where your card was purchased, please contact the person who gave you the gift card and ask them if they have proof of purchase.

Lost/Stolen/Damaged

My gift card was lost/stolen/damaged, can you replace it?

No, we do not replace lost, stolen or damaged Restaurant Choice gift cards.
 

 
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