Kids Choice: Frequently Asked Questions

About my Kids Choice Gift Card

How long is my Kids Choice gift card valid for?

The full value stored on the gift card is available to spend for 12 months from the date of purchase. Please keep in mind that the date of purchase can be different from the date you have received the gift card. Therefore, you should always check your balance online. To check the validity of your gift card, please click here for the terms & conditions or dial the phone number on the back of your gift card (0121 260 2849).

The validity of my gift card has expired, what can I do?

You can request a redemption of unspent funds on your card at any time by contacting customer service.When we process your redemption request, we may require you to provide us with information and/or documents in order to verify your personal details in accordance with legal requirements. Please click here for the terms & conditions.

My gift card is invalid, what can I do?

Gift cards are activated at the point of sale. If your gift card is invalid this often means that the store has not properly activated the card. Depending on where the gift card has been purchased there are several options you can do to activate the card;
– If the gift card was bought in store, then we would advise you to go back to the store with your gift card and sales receipt. The store will be able to activate the card. 
– If your gift card was bought online, then we would advise you to contact us via email. Please state your your gift card number and orderID, this will make it easier to help you.
– If you’ve received your gift card as a gift, please check with the giver of your gift card where it was purchased and if the giver still has the receipt of the purchase.

I have lost my gift card, what can I do?

The gift card is not personal so therefore it cannot be replaced when the gift card gets lost or stolen. So, you better keep it safe!

How can I check the balance on my Kids Choice gift card?

You can easily check your balance by dialing the phone number on the back of your gift card (0121 260 2849).

Using your Kids Choice gift card

Do I need to spend my gift card at once?

No, that is no fun! You can use your gift card multiple times, as long as the card is valid and the balance on your card is sufficient. If the payment amount is less than the gift card balance, the remaining balance will stay on your gift card as long as the card is valid. This way you can enjoy your gift card longer!

Where can I spend my Kids Choice gift card?

The Kids Choice gift cards can be spent in a selection of specialised Kids locations across the UK, such as GoApe!, Build-a-Bear, The Entertainer, VUE and WHSmith. Please note that this list is subject to change.

Can I spend my gift card at locations that are not shown on the website?

No, the Kids Choice gift card can only be spent at the locations that are shown on the website.

What can I spend my gift card on?

You are free to spend your Kids Choice gift card on all sorts of products/activities offered by the participating locations. Now you can buy that book you’ve always wanted or be a real Tarzan and swing across the trees.

Can I use my gift card to pay online for kids' products?

No, unfortunately this options is not yet available, we are working hard on this to make it possible. But you can use your gift card to pay at the location itself!
Do keep in mind that if you want to use your gift card at GoApe!, then you’d have to contact the location to make a reservation via phone.

Can my gift card be used in combination with other promotions or discounts?

No. The Kids Choice gift card cannot be used in conjunction with any other promotions or discounts.

Can I spend my gift card at any time?

Yes, do make sure you have checked your balance and the validity of the card before you’ll get an unpleasant surprise, that is not what we want!

My gift card did not work at the location, what can I do?

Do you have a positive balance on your card and is your gift card still valid? If the answer is yes, then please check with the staff if they have used the correct method of processing. The gift card is being processed as a MasterCard, not as a regular gift card. This means that you have to swipe the gift card through the pin terminal to pay. If your gift card still does not work, please contact us with the details of the location, details of your visit and gift card number for assistance. We’ll do our best to find and fix the problem.

Return a Kids Choice gift card

What is your return policy?

We would like to redirect you to our Terms & Conditions, click here , for our return policy for online orders.

Can I return my Kids Choice gift card to the store?

Are you sure you want to return this gift card? If you bought a Kids Choice gift card in store, than the return policy of that store is applicable. We advise you to contact the store you purchased the gift card. Please do keep in mind that the store might ask you for the purchase receipt!

What is your return policy?

Are you sure you want to return this amazing gift card? For online order we would like to redirect you to our Terms & Conditions, click here , for our return policy for online orders. If you bought the gift card in store then the return policy of the store is applicable. Therefore we’d have to redirect you to the store.

Can you replace a lost or stolen gift card?

No, the gift card is not personal and cannot be replaced when lost or stolen. So, keep it safe!

Customer Service Team

Do you have a different question?

Our Customer Service Team is here to help! You can contact us by calling 0330 123 3478.

 
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