Student Choice: Frequently Asked Questions

BALANCE & VALIDITY

How long is my Student Choice gift card valid for?

The full value stored on the gift card is available to spend for 12 months from the date of purchase. Please keep in mind that the date of purchase can be different from the date you have received the gift card. Therefore, you should always check your balance online. To check the validity of your gift card, please dial the phone number on the back of your gift card (0121 260 2849).

How can I check the balance on my Student Choice gift card?

You can easily check your balance by dialing the phone number on the back of your gift card (0121 260 2849).

My gift card has expired, what can I do?

You can request a replacement card or refund of unspent funds on your card at any time up to 6 years after expiry by contacting customer service. We might charge a fee for the refund or replacement. When we process your refund request, we may require you to provide us with information and/or documents in order to verify your personal details in accordance with legal requirements. Please click here for the terms & conditions.

My gift card is invalid or not active, what can I do?

Gift cards are activated at the point of sale. If your gift card is invalid this often means that the store has not properly activated the card. Depending on where the gift card has been purchased there are several options you can do to activate the card;

– Store bought gift cards can only be activated by the store. We advise you to go back to the store with your gift card and sales receipt where they can activate the card.

– For cards purchased through our website, please send us an email including your gift card number and orderID, which will make it easier for our team to assist.

– If you’ve received your gift card as a gift, please check with the gift card buyer where it was purchased and if the giver still has the receipt of the purchase.

LOST & STOLEN

I have lost my gift card, what can I do?

If you wrote down your card number, please get in contact with us as soon as possible so we can block your card. We refer you to the user Terms & Conditions for further information on lost and stolen cards.
As the gift card is not personal, it cannot be replaced when the gift card gets lost or stolen and you have not written down the card number.

WHERE TO USE ON WHAT

Where can I spend my Student Choice gift card?

The Student Choice gift cards can be spent in a selection of top-brand locations across the UK. Spend it at Wagamama, Odeon or online at Spotify or ASOS. Please note your card cannot be spent at WHSmith Travel stores and franchise stores. All stores listed on the website are participating in the program.

Can I spend my gift card at locations that are not shown on the website?

No, the Student Choice gift card can only be spent at the locations that are shown on the website.

What can I spend my gift card on?

You are free to spend your Student Choice gift card on all products and services offered by the stores except on gift cards and some further exclusions at WHSmith which are: lottery and scratch cards, tobacco, stamps and all Services including DHL, Western Union, Photo Booths.

Can I use my gift card to pay online for products?

You can use your Student Choice gift card to purchase a Spotify or ASOS e-gift online here. Unfortunately, we do not offer online spend at any of the other participating brands.

Note that you cannot use your Student Choice card to spend directly on the Spotify or ASOS website. You need to purchase an e-gift to use on their websites here first.

Can my gift card be used in combination with other promotions or discounts?

No. The Student Choice gift card cannot be used in conjunction with any other promotions or discounts.

Can I spend my gift card at any time?

Yes, you can spend your card as long as your card is valid (12 months from purchase). Please do make sure you have checked your balance and the validity of the card here before you get an unpleasant surprise, that is not what we want!

Do I need to spend my gift card at once?

No! You can choose how and where you want to spend your card balance and any remaining balance after your transaction will stay on your card as long as it is valid for. This way you can enjoy your Student Choice gift card more than once!

HOW TO USE - IN STORE

How can I pay with my Student Choice gift card in store?

Awesome! You have found something you like! Using your card is very easy: simply present your gift card at the till for in-store purchases. The transaction amount cannot exceed the card’s balance. If your card’s balance is not sufficient to cover the check-out amount, please ask staff to perform a split payment. They can use your Student Choice card up to the available amount and then ask you to make up for the remaining amount with another card or cash. Please note that the staff must process the card as a standard Mastercard payment and not as a store gift card.

My gift card did not work in store, what can I do?

Have you checked your card’s balance and validity? If the answer is yes, then please first check with the staff if they have processed and swiped the card as a Mastercard and not as a regular store gift card. If your gift card still does not work, please contact us with the details of the location, details of your visit and gift card number for assistance. We’ll do our best to find and fix the problem.

HOW TO USE – ONLINE: SPOTIFY & ASOS

How can I use my Student Choice card for Spotify or ASOS?

You can use your Student Choice card to purchase 1 or more, or a combination of Spotify or ASOS e-codes through our website here. Please note that you cannot use your Student Choice card to spend directly on the Spotify or ASOS websites. You need to purchase an e-gift to use on their websites here first.

1. To start, simply pick your Spotify subscription (1, 3 or 6 months) or ASOS £15 e-code here and add to your basket. You can add one or multiple codes in your basket, as long as the total amount is below your gift card value!

2. Continue to check-out and fill in your personal details and email address where your chosen e-code(s) can be sent to.

3. Then, use your Student Choice card details to pay for your order. Fill in your card number, expiry date and cvc2 (to be found on the back of your card) just like a Mastercard payment.

4. Once the payment is processed you’ll receive the chosen e-code(s) in your email immediately. You can add as many e-codes to your shopping basket as you want, as long as the total amount does not exceed the card’s balance. Any remaining balance after the transaction will stay on your Student Choice card as long as it’s valid for.

I tried to buy a Spotify or ASOS e-code but the transaction failed. Why?

First, please check if your card carries sufficient balance to complete the transaction. If the card’s balance is lower than the shopping basket value, the transaction will decline. Sufficient balance? Make sure you filled in all card details, CVV and expiry date correctly. Incorrect entry will cause the transaction to decline. Still declining? Please get in contact us directly with your card number so we can assist.

Why can’t I use my Student Choice card on the Spotify or ASOS website?

The Student Choice card cannot be used on the Spotify website directly. Instead, use your Student Choice card to purchase a Spotify e-code here through our website first. The e-code can then be used on the Spotify website.

I don’t have enough balance for a Spotify or an ASOS code. Can I top up?

No, unfortunately you cannot top-up the transaction with own funds at this moment. But no worries! There are plenty of other stores where you can spend your card. The Student Choice gift cards can be spent in a selection of top-brand locations across the UK. Spend it at Wagamama or Odeon.

RETURNS

What is your return policy for online orders?

Are you sure you want to return our gift card? For online orders we would like to redirect you to our Terms & Conditions, for our return policy for online orders. If you bought the gift card in store then the return policy of the store is applicable. Therefore, we’d have to redirect you to the store.

OTHER

Do you have a different question?

Our Customer Service Team is here to help! You can contact us by calling +44 (0) 344 381 5057.

I am participating in the Student Choice program and I have a question.

We’re always happy to help! Please send us an email via partners@Studentchoicecard.co.uk
and we will get back to you!

 
Back to Student Choice details